Contact & Support¶
If you need assistance with ProjectWise access, usage, or standards, the Design Center of Excellence (DCOE) team is here to help.
When to contact support team¶
Contact the support team for:
- CDE access issues
- Permission or role questions
- Folder structure or standards clarification
- General ProjectWise guidance
For project-specific decisions (deliverables, deadlines, scope), contact your project manager first.
How to contact us¶
📧 Contact Support Team 🕒 Business hours: Monday–Friday, 8:00 AM – 5:00 PM (Eastern)
Please include: - Project name or number - Your organization - A brief description of the issue - Screenshots (if applicable)
Response expectations¶
- General inquiries: 1–2 business days
- Access-related requests: may require coordination with IT or the project team
- Urgent issues: should be flagged clearly in the subject line
Before you reach out¶
You may find your answer here first:
➡️ Frequently Asked Questions